CBTSim911 2
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Counter Bias 911 Dispatch Training

Interested in CBTSim 911?

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Choose the Option Based on Agency Need:

Customer-Owned MILO 
CBTSim 911 curriculum package on customer-owned MILO Range w/extensive instructor materials including copyrighted curriculum developed by WSU faculty.

Facilitated by WSU faculty
Bring a WSU faculty CBTSim 911 researcher to your location for a comprehensive training program, led by the developers themselves. Add WSU facilitation to the CBTSim 911 content and curriculum package on a new or existing MILO Range simulator, v5 or newer.

Rental of MILO Range w/CBTSim and WSU faculty facilitator
The complete CBTSim 911 experience, facilitated by WSU faculty, on a loaner MILO Range. No simulator purchase required.



MILO Simulation Solutions

MILO Range simulators are instructor-controlled, with full audio/video capture and advanced logging, debriefing, metadata filtering, and scenario developmental tools. Any scenario can be made more intense and challenging (or eased off) at any time, before beginning the scenario or while running it. Our simulator solutions provide a robust, sensory-rich environment, designed to provoke genuine and vivid emotional responses. The included scenarios have been crafted to enhance cross-cultural communication and raise your trainee’s awareness of the appearance of possible implicit biases before these become an issue in the field.

MILO’s learner-centric after-action debriefing process actively engages participants in mining each of their sessions for every teachable moment and opportunity for reflection. Trainees learn not only by hearing their voice as it is received by the responder, but also how their decision will affect the outcome and then processing each input that may have influenced their actions. There is no better way to prepare a dispatcher to work in the dynamic and rapidly evolving environment of emergency response.

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Implicit Bias Mitigation Training


We invest time in understanding your needs and policies up-front, then work closely with your team to develop and deliver the appropriate training solution. We’ll help you find the best way to integrate this custom solution into your training procedures, and support you in maintaining and evolving this solution as your policies, challenges, and communities inevitably change over time.

We don’t just sell equipment; we partner with agencies and their instructors to develop cognitive tools for modern police training and cultural awareness.

The goal of CBTsim 911 is for dispatchers to treat citizens fairly and free of bias, and to make any dispatch decisions based on cues alone, not on perceived citizen characteristics like demographics or locale.




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Learn more about CBTSim 911

The goal of CBTSim 911 is for dispatchers to treat callers fairly and free of bias, and to make any dispatch decisions based on caller information alone, and not on citizen characteristics like perceived demographics or socio-economic status based on caller locale.

CBTSim 911