Privacy Policy

Effective Date July 1, 2026

This Privacy Policy describes the policies of FAAC Incorporated, 1229 Oak Valley Dr., Ann Arbor, Michigan 48108, United States of America, email: mpd@faac.com, phone: 734-761-5836 on the collection, use and disclosure of your information that we collect when you use our website (https://www.faac.com), or when you purchase, access, or use our simulators, training systems, products, services, and support (collectively, the “Service”). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect on Our Website and Through Simulator and Services

We may collect:

• account, contact, and registration information;
• purchase, license, and warranty information;
• usage, configuration, diagnostic, log, and telemetry data from the Simulator; and
• support communications, including chat, email, and remote-session data

We use this information to provide, maintain, support, and improve the Website as well as our Simulator and Services, to fulfil warranty and service obligations, for diagnostics and troubleshooting, for safety and security, and as otherwise described in this Privacy Policy.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

• Marketing/ Promotional
• Customer feedback collection
• Support
• Administration info
• Site protection
• Providing, maintaining, and supporting the Simulator and Services, including diagnostics, troubleshooting, and warranty and service fulfillment
• Development, training, fine-tuning, evaluation, and improvement of artificial-intelligence and machine-learning models, features, products, and services, as described in the “Use of Artificial Intelligence” section below

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Marketing agencies
• Analytics
• Data collection & process
• Customer-relationship-management (CRM) provider

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Service Providers

We use trusted third-party service providers to perform services on our behalf, such as cloud hosting, payment processing, customer support, analytics, communications, and artificial intelligence processing. These providers receive only the information necessary to perform their services and are contractually required to protect your information and use it only for the purposes for which it was disclosed.

Use of Artificial Intelligence

We use artificial-intelligence and machine-learning technologies (“AI”) in connection with the Service. This section describes how AI is used and how information is processed in that context. It supplements, and should be read together with, the rest of this Privacy Policy.

AI features. We use AI in the following ways. Product features: our products may include AI features that operate offline, within your system, without collecting, transmitting, or using any data outside your system; and AI features that operate online, which require internet connectivity and connect to a third-party AI service provider, and through which we may collect, transmit, and use data to provide the products and services you receive under your purchase agreement and warranty. Website and telephone: we use AI on our website and telephone lines to provide product information, route calls, and provide technical support, and to assist FAAC personnel. Information you provide through these channels is collected, transmitted, and used by FAAC for marketing, sales, and support purposes, and calls may be recorded or monitored and handled with AI assistance.

Information processed by AI. AI-enabled features may process the categories of information described in this Privacy Policy, including your interactions with those features. Please do not submit sensitive, confidential, or export-controlled information through AI-enabled features.

Training of AI models. We do not use or sell your information, or data collected through the Service or AI features, to train external or third-party AI systems. We may use information to operate, maintain, support, secure, and improve the Service, including troubleshooting and quality assurance, as described in this Privacy Policy.

Model development and training. We may use information collected through the Service, including your interactions with AI features, to develop, train, fine-tune, evaluate, and improve AI and machine-learning models, features, products, and services. Where required by applicable law, we will obtain your consent or provide a means to opt out, as described under “Your Rights.”

Third-party AI providers. We may use third-party artificial intelligence (“AI”) service providers to help deliver certain features of our products and services, including analyzing user inputs, generating responses, summarizing information, or automating business processes. When you use these features, the information you submit may be transmitted to and processed by our AI service providers solely for the purpose of providing the requested functionality on our behalf. Our AI service providers act as service providers or processors under our instructions and are contractually obligated to maintain appropriate security measures and protect the confidentiality of your information. Unless otherwise disclosed, we instruct our AI service providers not to use customer data submitted through our services to train or improve their general AI models.

Export-controlled and restricted data. Where the Service involves information subject to U.S. export-control laws (ITAR or EAR), Controlled Unclassified Information, or CJIS data, we restrict AI processing to environments consistent with applicable security and export-control requirements, and we may limit or disable AI features for such programs.

Automated decision-making; accuracy. Our AI features are intended to support our personnel and do not make decisions producing legal or similarly significant effects about you without human involvement. AI outputs may be inaccurate or incomplete and do not constitute professional advice; we apply human review where appropriate.

Your choices. The AI features built into our products are integral to those products and are not subject to opt-out: offline features collect no data, and use of online features requires the associated data processing. For website and telephone interactions, you may exercise the choices and rights described under “Your Rights,” including opting out of marketing communications. For questions about our use of AI, contact us at mpd@faac.com.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at mpd@faac.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at mpd@faac.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy ( https://www.faac.com/cookie-policy/ ).

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available to us, contact our Grievance Officer at FAAC Incorporated, 1229 Oak Valley Dr., Ann Arbor, or fill out the form below, and we will address your concerns in accordance with applicable law.