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De-Escalation Simulation Training

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Controlled Response to Crisis Situations

How we train in advance absolutely determines how we will react in the moment. Now more than ever, officers must arrive at the scene with de-escalation strategies, and, even more importantly, they need to be prepared to smoothly move among these strategies and to transition into force options if de-escalation proves impossible.

Police De-Escalation Training with MILO Range

As training tools, MILO simulation systems allow officers to experience complex and nuanced scenarios that adapt in real-time, responding to the officer’s actions, and in which all of their de-escalation and force options are on the table.

MILO, as “Multiple Interactive Learning Objectives” suggests, is designed to go beyond marksmanship and firearm training. MILO isn’t just a gamified firing range or a simple “use-of-force” or firearms training simulator; it’s a “human interaction simulator.” MILO includes a standard library of hundreds of scenarios, ranging from routine traffic stops to complex mental-health crises and domestic situations that allows trainees to remain in conversations and maintain calm intense situations.

These are emotionally immersive role-playing simulation scenarios, with branching decision trees. Officers have an opportunity to exercise every facet of their training–from fine-tuning their presence, tone of voice, and de-escalation strategies to using force options, when necessary according to the law.  Throughout every scenario, the instructor can make adjustments to hone both individual and interdependent aspects of their students’ judgment, situational awareness, and de-escalation skills.

Every law enforcement call incorporates dispatch and often requires inter-agency assistance. That’s why MILO offers solutions like CBTSim and CBTSim 911 (coming soon) to ensure every aspect of the call is able to be rehearsed, and that the impacts of our biases are understood and mitigated. Training officers and dispatchers together is vital in improving outcomes and eliminating avoidable escalations.

Training your Trainers to Train your De-Escalation Policy

MILO solutions go beyond the simulation. Over and over again trainers and instructors report that the real value in their integrated, immersive de-escalation simulation training solution is in the opportunities it creates to teach officers to uncover every opening for de-escalation, and bring home the ramifications of each force option. We train your trainers to train your policy. As those policies change, so will your simulation.

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De-escalation Training Solution

We invest time in understanding your needs and policies upfront, then work closely with your team to develop and deliver the appropriate training solution. We’ll help you find the best way to integrate this custom solution into your training procedures, and support you in maintaining and evolving this solution as your policies and challenges inevitably change over time. We don’t just sell equipment; we partner with agencies and their instructors to develop their ideal de-escalation training solution.

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Related Curriculum: De-Escalation: The Neuroscience of Threat

Equip officers with the skills necessary to identify and respond to potential danger.


DE-ESCALATE: The Neuroscience of Threat