Police De Escalation Training

De-escalation Training for Split-second Decision-making

Now more than ever, law enforcement officers must arrive at every scene ready to quickly assess, de-escalate, and defuse—even as tempers flare. Public safety professionals need to be prepared for confrontation and smoothly transition between de-escalation techniques and communication tactics, then transition into the use of force if de-escalation proves impossible. Law enforcement agencies are the ones accountable for peaceful results.

De-escalation is a complex skill that one is unlikely to learn sitting through a seminar or doing a few roleplaying activities with fellow officers, but not all training programs will do the trick.

Police De-Escalation Training with MILO Range

MILO Range simulation systems and the Verbal Proficiency Training modules allow officers to explore tactics and interventions in complex, nuanced, real-world situations where de-escalation tactics are essential. As the name implies, the MILO (“Multiple Interactive Learning Objectives”) simulation system is designed to improve police departments and go beyond marksmanship and firearm training. MILO isn’t just a virtual firing range or a simple “use-of-force” or firearms training simulator. MILO Range simulators are scenario-based “human interaction simulators” for training in practical de-escalation and community policing.

Police officers training in a MILO de-escalation curriculum will face open-ended problems with many possible complications and outcomes. Trainers guiding the simulation can adapt the scenario in real-time, responding to the police officer’s actions and decisions and enabling them to engage effective law enforcement techniques. Law enforcement officers who follow the research on de-escalation know that scenario-based training has been required by lawmakers across the country for valid reasons — it works.

MILO Range law enforcement simulators include a library of scenarios ranging from routine traffic stops to complex mental health crises and domestic conflicts. These are emotionally immersive role-playing simulation scenarios with branching decision trees. Officers can exercise every facet of their training–fine-tuning their presence, verbal communication skills, and de-escalation strategies to force options when necessary, according to department policy.

Throughout every scenario, the instructor can make adjustments to hone both individual and interdependent aspects of a police officer’s judgment, situational awareness, and de-escalation skills. In every scenario, police officers have all of their de-escalation, communication, and force options on the table. Each scenario-based exercise helps trainees build up their mental endurance, remain in the conversation, and maintain calm in intense situations.

Training your Trainers to Train Your De-Escalation Policy

MILO solutions go beyond the simulation. Over and over again, law enforcement trainers and instructors in police departments around the world report that the real value in their integrated, immersive simulation-based de-escalation training solution is in the opportunities it creates for reflection. Officers develop the strategies that work best for them, finding—and using—every opportunity for de-escalation.

MILO offers tools to facilitate after-action debriefing, analyze trainee performance, and create custom content unique to your needs. We train your instructors to use these advanced simulation tools so that your policies can be consistently communicated as part of every exercise. As those policies change, so can your simulation.

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De-escalation Training Partner

Expert-led De-escalation Training with our Trusted Partners: Command Presence

We have partnered with Command Presence to provide your agency with specialized de-escalation training. This training equips police officers with the skills and techniques necessary to effectively manage high-stress situations, reduce conflict, and ensure safer outcomes for all involved. Command Presence’s expert instructors bring years of real-world experience, ensuring your team receives high-quality, actionable training tailored to today’s policing challenges.

De-Escalation: Strategies for Best Possible Outcomes

De-escalation is a word that is frequently discussed by community members, politicians, and the media, but it is rarely defined and often misunderstood. This course empowers participants to have intelligent, evidence-informed conversations with the public and provides valuable tools for engaging with people in crisis. Not all situations can be “de-escalated,” but this course focuses on tools to help achieve the best possible outcomes. Through guided discussions, small group exercises, and practical tools, participants will:

Explain the truths of de-escalation to members of the public
Learn to self-regulate their emotions in high-stress environments
Explore the foundational elements of all human mental functions (thoughts, emotions, behaviors)
Learn effective tools for dealing with persons in crisis
Explore response tactics for the best possible outcomes

Appropriate Audience
This course is designed for sworn personnel, correctional officers, dispatchers, trainers, supervisors, investigators, and professionals involved in public safety and security, health care, and guest services.

‍Course Length
8-hour-End User
24-hour- Train the Trainer

“ An excellent introduction to de-escalation that offers tips and models that can immediately be put into practice.” – A Police Officer from Tennessee