Warranty

WARRANTY PLANS

 

 Platinum Warranty Support

The Platinum Warranty Support Plan offers a premium level of service and includes a system upgrade for a fraction of the price of a new system. This warranty package is only available for MILO Range PRO systems.

The Platinum warranty provides the following key benefits:

 Telephone Support

Platinum warranty customers are entitled to 24×7 telephone support by dialing 1-800-344-1707.

Loaner System

A loaner system shall be available for customer system failures that could result in down time beyond 48 hours.

Software & Scenario Updates

Platinum warranty customers are entitled to software updates and new scenarios at no cost, provided the system hardware supports those updates and scenarios. Software updates typically resolve reported issues and increase system performance characteristics. Software upgrades, defined as software releases containing new features or major version changes, may not be included.

Refresher Training

Platinum warranty customers are entitled to unlimited refresher training at the MILO Range Training Systems headquarters office in Ann Arbor, Michigan during the warranty period.

System Upgrade

The system upgrade shall include:

  • New MILO Range computer with monitor, keyboard & mouse
  • New projector & projection screen
  • New speaker system
  • Latest MILO-approved Windows operating system
  • Latest MILO Range software version,
  • Updated MILO scenario library
  • New trainee action capture camera solution
  • All costs to produce system & ship to customer via standard shipping

 

 Bronze Warranty Support

The Bronze Warranty Support Plan is the standard level of warranty, included with all MILO Range Training systems. Additional years of Bronze warranty can also be purchased for any MILO Range training system at point of sale, or after-market by contacting the company for a quote and terms.

The Bronze warranty provides the following key benefits:

Telephone Support

Bronze warranty customers are entitled to 24×7 telephone support by dialing 1-800-344-1707.

Software & Scenario Updates

Bronze warranty customers are entitled to software updates and new scenarios at no cost, provided the system hardware supports those updates and scenarios. Software updates typically resolve reported issues and increase system performance characteristics. Software upgrades, defined as software releases containing new features or major version changes, may not be included. MILO Range Training Systems regularly releases 12-15 new scenarios per quarter, which can be obtained by calling or emailing the company

Refresher Training

Bronze warranty customers are entitled to refresher training courses at no cost at the company headquarters in Ann Arbor, Michigan during the effective warranty period.

This system is a great resource to have, providing quality, realistic scenarios enhancing the trainees’ experience. The MILO system provides over 800 different training scenarios; some stress inducing, others are more skill building.

Master Sgt. Michael Tjaarda, 129th Security Forces

Ready for High Fidelity?

or call us at 800-344-1707

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