Warranty Plans for MILO Range Simulators
Note: The warranty plans listed are for MILO Range Training Simulators only
MILO Warranty Support
MILO Warranty covers a system under the standard MILO Warranty Terms. The warranty start date and length are defined in the proposal or purchase agreement. MILO Warranty provides the following summarized benefits:
The MILO Warranty provides the following key benefits:
Phone and Remote Support
During the warranty period, MILO provides unlimited chat, email, and telephone support as the primary method of diagnosing and resolving issues. MILO may provide remote support through internet-based remote access technologies.
Remote support is available Monday through Friday, 9:00 AM–5:00 PM EDT, excluding U.S. holidays. After-hours telephone support is available 24/7, excluding U.S. holidays. Response times are not guaranteed unless otherwise stated in a separate written agreement.
Telephone support by dialing: (+1) 800 3441707
Email support by emailing: support@milorange.com
System Repairs
System repairs are typically addressed by sending replacement components for the customer to install. All parts (except consumable items) and labor are covered by MILO.
MILO may also arrange a return for depot repair or coverage of local repair/replacement costs with prior authorization.
Software Updates
MILO Warranty customers are entitled to software updates and new scenarios at no cost by contacting MILO support for a download link and access credentials.
Refresher Training
MILO Warranty customers are entitled to one refresher training course at the MILO facility in Ann Arbor, MI, during the warranty period. The customer is responsible for all travel costs.
System Upgrades
MILO offers low-cost system upgrades that include new hardware, software, training content, and warranty.
Contact us for more information.