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Healthcare Security Simulation Training

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Safety & Security with High-Reliability, Empathy and Inclusivity within the Healthcare Setting

Quality patient care and safety are top priorities in hospital settings and healthcare facilities. Local law enforcement and healthcare security provide critical safety services and resources to patients and family members at their most vulnerable times when they are agitated, worried, or feeling like they have very little control over direction and time. There is also an expectation of perfect balance between patient care, providing resources, and maintaining order and compliance. Healthcare security professionals must be well-trained, emotionally intuitive, flexible, and community-facing. Of paramount importance and, a key component of healthcare safety in hospitals is the prevention of workplace violence. When healthcare security and hospital staff must confront agitated patients and family members experiencing increased emotion, in emergency situations, it is critical that they don’t contribute to the escalation of emotions, resulting in potential negative outcomes affecting patient care.




Michigan Medicine DPSS Training Program

Michigan Medicine DPSS Training Program

Healthcare Security Training System

In accordance with International Association for Healthcare Security and Safety (IAHSS) guidelines, MILO’s Healthcare Security and Safety scenarios have been instrumental in meeting the training needs of healthcare security officers charged with protecting citizens in medical settings, as well as situational awareness and safety for all medical personnel. Simulation-based interactive training has several advantages over typical classroom lecture-style training or simply watching a video. With judgment training for hospital security and personnel responsible for healthcare and an extensive library of interactive scenarios, MILO can provide training for healthcare security officers as well as nurses, technicians, administration, reception, doctors, and other clinicians working with populations and individuals in medical crises, domestic circumstances and escalated behaviors. Ranging from simple safety drills to advanced judgment and decision-making applications, training for safety and various circumstances in simulation provides the foundation for empathetic and successful de-escalation for the newest staff member up to the most experienced personnel, resulting in  increased patient [and staff] safety and an overall decrease in violence and anxiety. Healthcare Security video scenarios offer full immersion with multiple branching scenarios and outcomes, empowering the learner to practice making important choices, providing resources, and communicating. Training blocks are followed up with debriefing, feedback, and additional de-escalation tools for the learner to consider using as they move forward. Optional MILO Course Designer software enables instructors to create new, fully interactive videos and scenarios, allowing them to also imbed Diversity, Equity, and Inclusion components, institutional policies, and procedures paired with progressive content to practice in their individual communities.


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Healthcare Situations Covered

Time spent at the hospital can be uncertain and stressful, and MILO Healthcare Security and Medical Personnel Safety training scenarios are specifically designed to train security officers and medical professionals to help people through those situations while keeping everyone safe, reducing anxiety, and providing the same level of care to everyone, all the time.

Examples of healthcare situations include:

  • Trespassing on Hospital Property
  • Crisis Intervention
  • Disgruntled Employee
  • Waiting Area Encounters
  • Patient/Staff Interactions
  • Escalated Family  Member(s)
  • Co-Worker Disputes
  • De-escalation and communication
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Healthcare Security and Safety Training Solutions

We invest time in understanding your needs and policies up front, then work closely with your team to develop and deliver the appropriate training solution. We’ll help you find the best way to integrate this custom solution into your training procedures, and support you in maintaining and evolving this solution as your policies and challenges inevitably change over time. We don’t just sell equipment; we partner with agencies and their instructors to develop their ideal simulation-based training solution.

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