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Healthcare Security Officer Training

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Providing Security with Empathy for the Most Vulnerable

Patient safety is a top priority in hospital settings and healthcare facilities, along with patient medical care. Hospital police and healthcare security provide critical safety services to patients and family members at their most vulnerable times, when they are often agitated, worried, and feeling like they have very little control and agency. Situations like these need healthcare security forces that are highly trained, emotionally intuitive, flexible, and responsive. But beyond medical concerns, a key component of healthcare safety in hospitals is the prevention of violence. When healthcare security and hospital staff must confront agitated patients and stressed-out family members in emergency situations, it is critical that they don’t contribute to the escalation of emotions, resulting in potential negative outcomes affecting patient care. Johns Hopkins University researchers report that police officers’ service weapons were wrestled away and used by patients or family members in nearly 25% of hospital shootings, a statistical outcome that can be avoided, with appropriate and responsive training, including de-escalation techniques.



Healthcare Security Training System

In accordance with International Association for Healthcare Security and Safety (IAHSS) guidelines, MILO’s Healthcare Security and Safety scenarios have been instrumental in meeting the training needs of healthcare security officers charged with protecting citizens in medical settings. High-fidelity, simulation-based training has several advantages over typical classroom lecture-style training for hospital security. With interactive judgment training for hospital and healthcare security providers, and an extensive library of interactive scenarios, MILO can provide training for healthcare security officers as well as nurses and other clinicians and hospital staff members working with populations in medical crises. Ranging from diagnostic drills to advanced judgment and decision-making applications, security, and safety training in simulation provides the foundation for empathetic and responsive de-escalation, resulting in heightened patient safety. HD Healthcare Security video scenarios offer full emotional immersion with multiple branching scenarios and outcomes, always followed up with debriefing, feedback, and reflection. Optional MILO course designer software empowers instructors to create new, fully interactive videos and scenarios, allowing them to put institutional policies and procedures to practice in their individual communities.

Time spent at the hospital can be uncertain and stressful, and MILO Healthcare Security and Safety training scenarios are specifically designed to train security officers and medical professionals to help people through those situations.


Examples of healthcare security situations include:

  • Trespassing on Hospital Property
  • Emotionally Disturbed Persons
  • Employee Disturbances
  • Waiting Area Encounters
  • Patient Interactions
  • Family Member Interactions
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Healthcare Security and Safety Training Solutions

We invest time in understanding your needs and policies up front, then work closely with your team to develop and deliver the appropriate training solution. We’ll help you find the best way to integrate this custom solution into your training procedures, and support you in maintaining and evolving this solution as your policies and challenges inevitably change over time. We don’t just sell equipment; we partner with agencies and their instructors to develop their ideal simulation-based training solution.

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