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Crisis Intervention Training

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Developing and Sustaining Mental Health Crisis Intervention Skills

Increasingly, law enforcement officers arrive at the scene of mental health crises that traditionally call for a trained social worker or mental health professional. Community policing in the modern era demands emotionally intelligent officers.

Studies have shown that proper CIT (crisis intervention team) training can result in an 80% reduction in officer injuries during mental health crisis calls in addition to diverting a significant number of individuals with substance and mental health problems away from incarceration and into cost-effective community-based treatment programs.

CIT programs create connections between law enforcement, mental health providers, hospital emergency services, and individuals with mental illness and their families. Through collaborative community partnerships and intensive training, CIT training improves communication, identifies mental health resources for those in crisis, and ensures officer and community safety.

Simulation-Based Law Enforcement (CIT) Training

As much as 70 percent of all communication is non-verbal.  Non-verbal communication is especially critical when interacting with individuals who are cognitively impaired or in the grips of a mental health crisis — times when verbal communication is often confused, confusing, or absent altogether.  Officers need to learn to quickly and correctly distinguish pre-assaultive indicators from signs of distress or agitation not indicative of impending violence.

Properly reading and responding to non-verbal cues is especially vital to officers when dealing with an emotionally disturbed person (EDP). MILO CIT training simulation solutions help officers develop a therapeutic and recovery approach to volatile, rapidly evolving mental health crisis interventions. These scenario-based training simulations familiarize officers with the signs and symptoms of mental illness and how to safely de-escalate mental health situations.

MILO Simulation-based mental health awareness training solutions far outperform conventional role-play with colleagues or paraprofessionals. Our scenarios are designed and filmed in consultation with active law enforcement and mental health experts. They feature diverse actors and situations, reflecting the realities of your communities. This results in a collection of sensory-rich training scenarios that are optimized to trigger real and vivid emotive responses in your trainees. Your instructors then harness these responses to guide your teams toward creating the outcomes that best reflect your community values and departmental standards.

MILO’s branching scenarios are both flexible allowing for the instructor to escalate and de-escalate the situation and reproducible. Trainees can work through the same scenario repeatedly, honing their emotional intelligence and soft skills in dealing with emotionally disturbed persons and high-tension situations.

CIT Simulator Tools to Support your Policy and Officers

Instructors consistently report that the real value in MILO’s immersive crisis intervention team training solution is in the practice it gives officers in pinpointing every opportunity for de-escalation, containment, and redirection.

MILO simulators are instructor-controlled, with full audio/video capture and advanced logging, debriefing, and scenario developmental tools. Scenarios can be made more intense and challenging or eased off at any time, before beginning the scenario or while running it.

MILO-simulated scenarios are optimized to create opportunities for officers to practice their judgment skills in true-to-life situations, with all the complexity, nuance, and emotional pressures these bring.  Scenarios range from relatively straightforward procedures to much more challenging situations, such as those involving domestic disputes, elder care issues, or individuals in the grips of a mental-health crisis or under the influence of drugs and alcohol. As first responders, officers can manage the incident while awaiting the arrival of mental health professionals or others trained in critical incident stress management. Critical incident management is more than engaging in an intervention — it requires the law enforcement officer to use their full set of skills (everything from gauging the reaction of an individual to stress management) in order to ensure the best possible outcome.

MILO’s trainee-centered after-action debriefing process actively engages officers in mining each of their sessions for every teachable moment and opportunity. Trainees learn by seeing how they appear on camera, and how their decision will look when torn loose from the context of the moment.  There is no better way to prepare an officer to work in the fishbowl of modern policing.

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CIT Simulation Training Solution

We invest time in understanding your needs and policies upfront, then work closely with your team to develop and deliver the appropriate crisis intervention team training solution. We’ll help you find the best way to integrate this custom solution into your training procedures, and support you in maintaining and evolving this solution as your policies, challenges, and communities inevitably change over time.

We don’t just sell equipment; we partner with agencies and their instructors to develop their ideal CIT training solution.

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