Instructors consistently report that the real value in MILO’s immersive crisis intervention team training solution is in the practice it gives officers in pinpointing every opportunity for de-escalation, containment, and redirection.
MILO simulators are instructor-controlled, with full audio/video capture and advanced logging, debriefing, and scenario developmental tools. Scenarios can be made more intense and challenging or eased off at any time, before beginning the scenario or while running it.
MILO-simulated scenarios are optimized to create opportunities for officers to practice their judgment skills in true-to-life situations, with all the complexity, nuance, and emotional pressures these bring. Scenarios range from relatively straightforward procedures to much more challenging situations, such as those involving domestic disputes, elder care issues, or individuals in the grips of a mental-health crisis or under the influence of drugs and alcohol. As first responders, officers can manage the incident while awaiting the arrival of mental health professionals or others trained in critical incident stress management. Critical incident management is more than engaging in an intervention — it requires the law enforcement officer to use their full set of skills (everything from gauging the reaction of an individual to stress management) in order to ensure the best possible outcome.
MILO’s trainee-centered after-action debriefing process actively engages officers in mining each of their sessions for every teachable moment and opportunity. Trainees learn by seeing how they appear on camera, and how their decision will look when torn loose from the context of the moment. There is no better way to prepare an officer to work in the fishbowl of modern policing.