Customer Connect

Stay Updated: Explore the Latest from MILO

Welcome to your central resource for all things MILO. Here, you can discover the latest scenario releases, innovative products, upcoming events, and expert tips designed to enhance your training experience.

To access MILO system manuals and instructional videos, please log in to our Support Portal below.

 

Scenario Releases

MILO recognizes the importance of keeping training relevant and up-to-date. That’s why we consistently release new, immersive, video-based training scenarios designed to help you adapt your training programs to current trends, address emerging threats, and incorporate evolving best practices.

Occasionally, scenario fixes may be necessary to ensure the highest quality and accuracy of the training experience. As part of our commitment to providing the best training solutions available—and in line with our “Customer for Life” philosophy—each new scenario package, including any updates or fixes, is released free of charge to existing MILO simulator customers.

We encourage our customers to check this page regularly for updates. Each scenario pack includes detailed information about the scenario name, the folder it resides in, and the systems it supports.

  • Ready to expand your library? Click the “Get New Content” link below to access the support portal.
  • Offline updates: Contact our support team at 800.344.1707 for assistance.
Get New Content
April 2025

2025 Vol.3

Scenario Name: Police Contact- Traffic Stop  Folder: Civilian Perspective

Scenario Name: Police Contact- Parking Lot (Teenager) Folder: Civilian Perspective

Scenario Name: Retail Parking- Suspicious Activity x3 (Observational Training) Folder: Skill Builders

Click here to learn more about the new observational skill builders.

February 2025

Click here to learn more about the new observational skill builders.

 

2025 Vol.1 

Scenario Name: Office Disturbance 2  Folder: Patrol

Scenario Name: Teen on Rooftop Folder: Mental Health Calls

Scenario Name: Observational Training x11 Folder: Skill Builders

2025 Vol. 1 TH180

Scenario Name: Office Disturbance 2  Folder: Patrol

Scenario Name: Teen on Rooftop Folder: Mental Health Calls

Scenario Name: Observational Training x11 Folder: Skill Builders

 

 

December 2024

2024 Vol. 11      

Scenario Name: Study Group Student in Distress  Folder: Mental Health Calls

Scenario Name: Unhoused Female in Classroom  Folder: Patrol

Scenario Name: Office Disturbance 1  Folder: Patrol

2024 Vol. 14 TH180       

Scenario Name: Office Disturbance 1  Folder: Patrol

Scenario Name: Executive Protection 180  Folder: Private Security

Scenario Name: Study Group Student in Distress 180  Folder: Mental Health Calls

2024 Vol. 8 TH300         

Scenario Name: Executive Protection 180  Folder: Private Security

October 2024 Release

2024 Vol. 10

Scenario Name: CIT Welfare Check – Schizophrenic Subject  Folder: Mental Health Calls

Scenario Name: Veteran Welfare Check  Folder: Mental Health Calls

2024 Vol. 12 TH180      

Scenario Name: CIT Welfare Check – Schizophrenic Subject  Folder: Mental Health Calls

2024 Vol. 13 TH180     

Scenario Name: Veteran Welfare Check  Folder: Mental Health Calls

2024 Vol. 7 TH300         

Scenario Name: CIT Welfare Check – Schizophrenic Subject  Folder: Mental Health Calls

 

Learn about the BBFQ Skill Builders

Click here to learn more about the Behavioral-Based Firearms Qualification Skill Builders included in this release.

 

2024 Vol. 7

A School Resource folder was added to the library.

Scenario Name: Behavioral-Based Firearms Qualifications Folder: Skill Builders,  five total

2024 Vol. 9 TH180

A School Resource folder was added to the library.

Scenario Name: Behavioral-Based Firearms Qualifications Folder: Skill Builders,  five total

2024 Vol. 5 TH300

A School Resource folder was added to the library.

Features and Products

MILO VR

MILO VR is here! Immersive 360° law enforcement training. Train multiple officers simultaneously in dynamic, real-world scenarios that sharpen tactical skills, de-escalation techniques, and decision-making. Includes AI-driven conversational capabilities in English and Spanish.

No subscriptions. No licensing fees.

 

Learn More

NEW M10 (Taser 10 Facsimile)

Our new TASER® 10 facsimile training weapon is now available!

TASER is a trademark of Axon Enterprise, Inc. MILO is not affiliated with Axon Enterprise, Inc.

NeuroSmart

Neurosmart: Real-Time Stress Monitoring

Neurosmart is a wearable device that measures stress by tracking skin conductance response (EDA/GSR)—a proven indicator of emotional reactivity. Integrated with the Neurosmart app, it visualizes stress in real time and during after-action reviews, syncing data with a training video to reveal performance-impacting stress triggers.

Each session generates color-coded stress regulation scores (Red = Needs Improvement, Yellow = Room for Improvement, Green = Good Performance) to help tailor feedback and personalize training. Officers can also access brief audio tools to reduce stress and improve recovery between scenarios.

Current and Upcoming Events

MTOA

Dates: May 27-30, 2025

Location: Soaring Eagle Casino and Resort, Mt. Pleasant, MI

Demo: MILO VR

Click here for more information

TACOPS Florida

Dates: May 28-30, 2025

Location: Hyatt Regency, Jacksonville, FL

Booths:405/407

Click here for more information

Let’s Build Better Training Together

We are committed to meeting your current training needs. If you have an idea for a new scenario or any other suggestions to improve our training solutions, we’d love to hear from you! Please complete the form below.